1. General Replacement Policy
At Advinox, replacements are strictly applicable only for items that are received defective, damaged in transit, or incorrectly dispatched. We do not accept returns or provide replacements for change of mind or personal preference once an order has been delivered.
2. Eligibility for Replacement
To be eligible for a replacement, please make sure that:
- The product was purchased within the last 7 days.
- The product is in its original packaging.
- The product isn't intentionally damaged or altered.
- You have the invoice or proof of purchase.
3. Items Not Eligible
The following items cannot be replaced:
- Custom-made or bulk customized wire lengths.
- Products that have been installed or altered.
- Clearance or final sale items.
4. Replacement Process
If you have received an incorrect or defective product, kindly notify us within 2 days of delivery. Upon approval, you will receive our service center address to send the item for replacement inspection.
5. Shipping Costs for Replacements
Customers are required to ship the product back to our Advinox service center for replacement inspection and verification. The return shipping charges are to be borne by the customer.
6. Contact Us
If you have any questions on how to replace your item, contact us at:
Email: customercare@advinox.in
Phone: +91 74405 57700