Frequently Asked Questions

Shipping charges are calculated and displayed at checkout based on your delivery location and order weight.

Once your order ships, you will receive an email with a tracking number. You can also use the 'Track Order' link in the footer of our website.

Currently, we only ship within India. We are looking to expand internationally in the near future.

If your order has not been dispatched yet, please contact our support team immediately at customercare@advinox.in or call +91 74405 57700 to update your address.

Yes, depending on the product, all Advinox products come with a standard 6-month/1-year/2-year Official Warranty against manufacturing defects.

Our Premium HDMI 2.1 cables support 4K resolution at 60Hz, making them perfectly compatible with the latest TVs and gaming consoles.

Yes, our single-core and multi-core house wiring cables are manufactured using premium Flame Retardant (FR) PVC insulation for maximum safety.

Cat 6 cables support much higher data transfer speeds (up to 10 Gbps over shorter distances) and have stricter specifications for crosstalk compared to Cat 5e.

For bulk or B2B orders, we can manufacture custom lengths. Please use the Bulk Enquiry form for such requests.

We offer a 7-day replacement policy for products that are defective, damaged in transit, or incorrect upon delivery.

Please contact our support team at customercare@advinox.in or call +91 74405 57700 with your Order ID and photos or video of the issue. Our team will provide the service center shipping address for replacement inspection.

Once the item is received and inspected at our service center, your replacement will be dispatched within 2-3 business days.

Customers are required to ship the product back to our service center for inspection. Shipping charges to send the item are borne by the customer.

The issue must be reported within 7 days of delivery, and the product should include its original packaging, cables, and proof of purchase.

We accept all major credit/debit cards (Visa, MasterCard), UPI, Net Banking, and popular mobile wallets.

Absolutely. We use industry-standard 256-bit SSL encryption and partner with secure, PCI-DSS compliant payment gateways.

No, you can checkout as a guest. However, creating an account allows you to track orders easily and checkout faster next time.

Click on 'Login', then click 'Forgot Password'. Enter your registered email address to receive a password reset link.